Refund policy
Return Policy
We offer a 7-day return policy, giving you 7 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
- Condition: Unworn or unused, with tags, and in its original packaging.
- Timing: Once your return request is approved, the item must be shipped back to us within 7 days of receiving our return instructions.
Returns that are not shipped within the 7-day period after approval will not be accepted.
To initiate a return, please contact us via email at mail@billiesuk.com or on our social media channels. We’ll provide you with the return address and further instructions. Please note that you are responsible for covering the return shipping costs. Items sent back without first requesting a return or outside the outlined timeframe will not be accepted.
For any return inquiries, feel free to contact us at mail@billiesuk.com or message us on social media.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it promptly.
Exchanges
If you need to exchange an item for a different size, the quickest way is to return the original product. Once we receive and approve your return, we’ll promptly ship the new size. Please ensure the item is in its original condition, with tags attached. Return shipping costs are the customer’s responsibility, but we offer free shipping on the replacement item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be refunded via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at mail@billiesuk.com or via our social media platforms.
Customs and Duties
Please note that international orders may be subject to customs duties, taxes, and other fees upon arrival in the destination country. These charges are determined by local customs authorities and are the responsibility of the customer to pay. We are not liable for any customs or import duties incurred once the order reaches its destination. If you are unsure about the potential charges, we recommend contacting your local customs office for further information prior to placing your order.